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Delivery & Returns

Shipping

You can either opt for free or paid postal delivery

Postal delivery:

Second Class untracked: FREE

Second Class tracked: £1.00

First Class tracked: £2.50

Special Delivery Next Day: £5

 

 

The Clever Cactus Returns Policy

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Food items and perishable goods are exempt from being returned and refunds on these items will only be made if the goods are received in poor condition. This must be brought to our attention as soon as possible after receipt of the goods, no later than 7 days after receipt of the goods.

We do not accept responsibility for the long-term storage of any produce. It is your responsibility to transfer any perishable items to adequate storage such as an airtight container or jar upon the receipt of goods.

REFUNDS

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the individual policy or your card issuer.

LATE OR MISSING RETURNS

If you haven’t received a refund yet, first check your bank account again. It can take up to 10 days for a refund to be processed and to show up in your bank account.

You could also contact your credit card company - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at theclevercactus@hotmail.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theclevercactus@hotmail.com

SHIPPING

To return your product, you should mail your product to: 

The Clever Cactus Ltd (RETURNS), 14 Prince of Wales Walk, The Square, Camberley, Surrey GU15 3SL

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.